FAQs

 

What is the shelf life of Wash and Willow products?

Our all natural products use quality organic ingredients which typically last from 12-24 months (some longer). To insure yo get the best out of our products, we recommend keeping them out of the direct sunlight and in a cool, dry place. 

Where are the products made?

All our products are handcrafted in Salado, TX. We use ethically sourced, cruelty free, and all natural ingredients in every product we make. We believe in how our choices effect our future, so we create in a solar powered studio.

When can I expect my Wash + Willow products to arrive?

Our goal is to give our customers the freshest products possible. We and make all our products in small batches with the highest quality ingredients, please allow for up to 5 business days after your order is purchased for us to ship. We use USPS priority mail which typically takes 2-4 days once it has left our studio. However, in high demand times this can take up to one week. 

If for some reason there has been an issue with the shipping and receiving of your order, please reach out to use at hello@washandwillow.com 

Do you accept returns/exchanges?

Due to the nature of our products we are unable to accept returns. Under certain circumstances we may offer a replacement or shop credit for damaged or defective products. Please reach out to us at hello@washandwillow.com if there are any concerns or issues with your order. 

Do you offer gift cards?

Yes, we do! However, at this time gift cards can only be purchased and used in our studio located in Salado, TX. 

Do you offer Wholesale pricing?

Yes we do! We are so honored you are thinking of partnering with us. Please refer to our wholesale page for more information. 

 

We truly want you to LOVE your Wash + Willow products, and your satisfaction is our first priority!